{"id":24724,"date":"2026-05-15T17:52:00","date_gmt":"2026-05-15T10:52:00","guid":{"rendered":"https:\/\/champameuanglao.com\/customer-service-excellence-award-2025-concluded-successfully-mtr-crowned-grand-champion-among-over-100-winners\/"},"modified":"2026-05-15T17:52:00","modified_gmt":"2026-05-15T10:52:00","slug":"customer-service-excellence-award-2025-concluded-successfully-mtr-crowned-grand-champion-among-over-100-winners","status":"publish","type":"post","link":"https:\/\/champameuanglao.com\/la\/customer-service-excellence-award-2025-concluded-successfully-mtr-crowned-grand-champion-among-over-100-winners\/","title":{"rendered":"Customer Service Excellence Award 2025 Concluded Successfully MTR Crowned Grand Champion Among Over 100 Winners"},"content":{"rendered":"<div>HONG KONG SAR &#8211;  <a href=\"https:\/\/www.media-outreach.com\/\">Media OutReach Newswire<\/a> &#8211; 15 May 2026 &#8211; The Hong Kong Association for Customer Service Excellence (HKACE) hosted the HKACE Customer Service Excellence Award Presentation Ceremony cum 26th Anniversary Celebration Luncheon last week at The Regent Hotel Hong Kong. Over 100 awards were presented to recognize outstanding customer service practitioners, with MTR Corporation named the Grand Award Champion as the highlight of the occasion. <\/p>\n<figure data-image-width=\"0\" data-image-height=\"0\" style=\"display: block;width: 100%;margin: 0px;padding: 0px;text-align: center\" align=\"center\">   <img decoding=\"async\" src=\"https:\/\/champameuanglao.com\/wp-content\/uploads\/2026\/05\/764269-Photo-4-jpg-1600x851.jpeg\" alt=\"A group photo features Hon Algernon Yau, JP, Secretary for Commerce and Economic Development (9th from right, front row); Derek Choi, Chairman of HKACE (10th from right, front row); Hon Shiu Ka Fai, BBS, JP, CPPCC National Committee Member and Member of the Legislative Council (8th from right, front row); Hon Perry Yiu, MH, JP, Member of the Legislative Council (7th from left, back row); together with HKACE Founding Members, Executive Committee members and guests.\" style=\"width: 100%;margin: 0px\" width=\"1600\"><figcaption style=\"text-align: left;font-size: 16px;line-height: 24px;display: block;margin: 0px;width: 100%\" class=\"\">\n<div style=\"margin-top: 16px;text-align: start\" align=\"left\">       <i>A group photo features Hon Algernon Yau, JP, Secretary for Commerce and Economic Development (9th from right, front row); Derek Choi, Chairman of HKACE (10th from right, front row); Hon Shiu Ka Fai, BBS, JP, CPPCC National Committee Member and Member of the Legislative Council (8th from right, front row); Hon Perry Yiu, MH, JP, Member of the Legislative Council (7th from left, back row); together with HKACE Founding Members, Executive Committee members and guests.<\/i>     <\/div>\n<\/figcaption><\/figure>\n<p> Held under the theme &#8220;High Tech, High Touch \u2013 AI Empowers a New Era in Customer Service&#8221;, the event attracted more than 450 guests. The Honourable Algernon Yau, JP, Secretary for Commerce and Economic Development, graced the occasion as the Guest of Honour. The award presentation ceremony was also privileged to have The Hon Shiu Ka Fai, BBS, JP, Member of the National Committee of the CPPCC and Member of the Legislative Council; The Hon Perry Yiu, MH, JP, Member of the Legislative Council; together with representatives of professional associations who served as award presenters. Members of the award judging panels and customer service industry leaders also joined the celebration to recognize the outstanding achievements of the award winners. <\/p>\n<p> <b>Hon Algernon Yau: Government Injected HK$200 Million into BUD Fund to Support AI-driven Digital Transformation<\/b> <\/p>\n<p> In his opening address, The Honourable Algernon Yau, JP, noted that artificial intelligence was driving customer service into a new era, shifting from human-led operations to a model that integrates data analytics and intelligent systems. Mr Yau stressed that as technology advances, human warmth becomes increasingly precious. He emphasized that true excellence in customer service is built on a customer-centric foundation, requiring service professionals to integrate technology with empathy, sincere communication and personalized attention to achieve a balance of efficiency and human warmth. <\/p>\n<p> &#8220;2026 marks the start of the planning and layout for the nation&#8217;s 15th Five-Year Plan, which prioritizes high-quality development, innovation-driven growth and the deep integration of the digital economy. Hong Kong is proactively aligning itself with the country&#8217;s development strategy, contributing its unique strengths to meet national needs. The services sector, in particular, must upgrade and transform. To help, the Hong Kong SAR Government has put HK$200 million into the Dedicated Fund on Branding, Upgrading and Domestic Sales (BUD Fund), offering targeted support for AI adoption and helping businesses transform digitally.&#8221; Mr Yau stated. <\/p>\n<p> <b>Derek Choi<\/b><b>: <\/b><b>40% Surge in Applications Reflected High Competitiveness and Recognition of the Awards<\/b> <\/p>\n<p> Mr Derek Choi, Chairman of HKACE, said &#8220;the Customer Service Excellence Award 2025 received 220 applications \u2013 a significant 40% increase from the previous year \u2013 reflecting the industry&#8217;s growing emphasis on service quality. A total of 102 awards were presented, making the competition exceptionally fierce.&#8221; <\/p>\n<p> &#8220;Participants had to be nominated by the member companies and submit a written proposal in the first round to be shortlisted among the five finalists for a panel interview,&#8221; Mr Choi explained. &#8220;An independent judging panel, composed of industry elites and academics, then determined the gold, silver, bronze, and merit award winners. This rigorous assessment process upheld the award programme&#8217;s standing.&#8221; Mr Choi also extended his heartfelt gratitude to all judging panel members, noting that their selfless dedication and strong support had contributed significantly to the credibility of the awards programme. <\/p>\n<figure data-image-width=\"0\" data-image-height=\"0\" style=\"display: block;width: 100%;margin: 0px;padding: 0px;text-align: center\" align=\"center\">   <img decoding=\"async\" src=\"https:\/\/champameuanglao.com\/wp-content\/uploads\/2026\/05\/764262-2025-Group-Photo-jpg-1600.jpeg\" alt=\"A total of 102 awards were presented at the event amidst fierce competition. Derek Choi, Chairman of HKACE, together with honourable guests, HKACE executive committee members, and all awardees, posed for a group photo to commemorate this significant moment.\" style=\"width: 100%;margin: 0px\" width=\"1600\"><figcaption style=\"text-align: left;font-size: 16px;line-height: 24px;display: block;margin: 0px;width: 100%\" class=\"\">\n<div style=\"margin-top: 16px;text-align: start\" align=\"left\">       <i>A total of 102 awards were presented at the event amidst fierce competition. Derek Choi, Chairman of HKACE, together with honourable guests, HKACE executive committee members, and all awardees, posed for a group photo to commemorate this significant moment.<\/i>     <\/div>\n<\/figcaption><\/figure>\n<p> <b>Customer Service Excellence Award 2025 Winners Unveiled: MTR Crowned Grand Champion <\/b> <\/p>\n<p> The Customer Service Excellence Award 2025 featured three main categories \u2013 Individual Awards, Team Awards and Programme Awards \u2013 alongside the Grand Award. MTR Corporation scooped a total of 15 awards, standing out among a strong field of competitors to be named Grand Champion. HKT Limited and The Hong Kong Jockey Club also secured the 1st Runner-up and 2nd Runner-up of the Grand Award respectively. <\/p>\n<p> Other gold award winners included AIA International Limited, BMW (Hong Kong) Limited, Bank of China (Hong Kong) Limited, Cathay Pacific Airways, CLP Power Hong Kong Limited, Hong Kong Fire Services Department, Hongkong Post, and Industrial and Commercial Bank of China (Asia) Limited. <\/p>\n<p> <u>Appendix 1: List of Winners of the HKACE Customer Service Excellent Award 2025<\/u> <\/p>\n<table style=\"width: 100%;border: 1px solid rgb(0, 0, 0);border-collapse: collapse;overflow: revert\">\n<tbody>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Grand Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Champion                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         1st Runner-up                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         2nd Runner-up                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Individual Award &#8211; Contact Centre Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bank of China (Hong Kong) Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Tse Mei Yee, Shirley                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Li Miu Hei, Annie                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         AIA International Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Luk Kwong Lam                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Yeung Shuk Yi, Joe                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Kowloon Motor Bus Co. (1933) Ltd.                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Wan Ka Hing, Tingo                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Individual Award &#8211; Counter Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         BMW Concessionaires (HK)Ltd                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Lai Ka Yui, Brian                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Power Hong Kong Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Lau Tik Fung, Oscar                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bank of China (Hong Kong) Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ng Ka Ling, Aimee                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         China Mobile Hong Kong Company Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Yeung Fong Chun, Frank                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Sino Group &#8211; Citywalk 2 Management Company Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Individual Award &#8211; Field &amp; Special Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Hongkong Post                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Hung Tsz Yin                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ngong Ping 360 Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Yip Ka Man, Carmen                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Shell Hong Kong Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Xia Min                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bank of China (Hong Kong) Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Luk Ka Chun, Paul                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ardis Yeung                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Individual Award &#8211; Frontline Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Industrial and Commercial Bank of China (Asia) Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Kwan Shing Yan, Kelvin                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Goodwell Property Management Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Wong Pui Ching, Rebecca                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Law Pak Hin, Hinson                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cheung Tsz Ching                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Aviation Security Company Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cheng Bing Lam                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Individual Award &#8211; Internal Support Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Zheng Minsui                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         BOC Group Life Assurance Co. Ltd.                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ma Wing Sze, Sissy                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bianca Tang                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         AIA International Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Lyu Chen Yu                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Airport Authority Hong Kong                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Agnes Wong                <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p> <\/p>\n<table style=\"width: 100%;border: 1px solid rgb(0, 0, 0);border-collapse: collapse;overflow: revert\">\n<tbody>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Individual Award &#8211; Customer Service Training Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Law Kar Yan, Kannis                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Brian Leung                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Jennifer Lui                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Chiu Tsz Ho, Ivan                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         H Properties Management (HK) Co. Ltd.                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Yip Ching Ching, Janee                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Individual Award &#8211; Customer Service Supervisor \/ Team Manager<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Michelle To                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Miriam Hang                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Matthew Cheung                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ocean Park Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Li Chi Kit, Henry                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Wong Lai Man, Ulysses                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Individual Award &#8211; Top 5 Young Stars of the Year<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Tedd Wong                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong and China Gas Co. Ltd.                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Sham Fung Wa                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Hong Kong Tourism Board                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Michelle Tam                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Power Hong Kong Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ng Oi Mei, Amy                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">       <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ngong Ping 360 Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Yau Cheuk Ting, Anna                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Team Award &#8211; Contact Centre Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bank of China (Hong Kong) Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Digital Hub                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         China Mobile Hong Kong Company Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Customer Contact Centre                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         High Speed Rail Service Hotline                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Virtual Relationship Manager                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         1O1O Outbound Contact Centre                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Team Award &#8211; Counter Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Power Hong Kong Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Smart Energy@Tai Po                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bank of Communications (Hong Kong) Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Tai Po Branch                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Kowloon Bay, Telford Off-Course Betting Branch                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         ELEMENTS Concierge Service                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Airport Authority Hong Kong                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Customer Service Team &amp; Terminal Duty Team                <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p> <\/p>\n<table style=\"width: 100%;border: 1px solid rgb(0, 0, 0);border-collapse: collapse;overflow: revert\">\n<tbody>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"9\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Team Award &#8211; Field &amp; Special Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKIA Rescue Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Kowloon Motor Bus Co. (1933) Ltd.                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         KMB Field Operations Support Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Power Hong Kong Limited                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Green Studio Multi-Purpose Vehicle                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ngong Ping 360 Limited                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Attractions &amp; Entertainment Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Airport Authority Hong Kong                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Service Team of Airport Home Baggage Check-in                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"9\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Team Award &#8211; Frontline Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cabin Crew Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Tuen Mun Town Plaza Off-Course Betting Branch                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         &#8220;Here to Serve&#8221; Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         East Rail Line Interfacing Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Airport Authority Hong Kong                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKIA VIP Lounge and Government VIP Lounge Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"9\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Team Award &#8211; Internal Support Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         AIA International Limited                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Premier Agency Enquiry Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Operations Data Studio                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Operations Transformation Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         AXA China Region Insurance Company Limited                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Customer Strategy and Insights Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Retail &#8211; Racecourse Work Group                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"9\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Team Award &#8211; Customer Service Training Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Consumer Business Group Training Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         AIA International Limited                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Service Training and Knowledge Team                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Learning &amp; Training                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Hong Kong Tourism Board                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Visitor Services and Human Resources                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"2\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         ABC Pathways School                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Training &amp; Development                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"7\" data-border=\"L\" style=\"border-width: 1px medium 1px 1px;border-style: solid none solid solid;border-color: rgb(0, 0, 0) currentcolor rgb(0, 0, 0) rgb(0, 0, 0);border-image: initial;text-align: left;padding: 6px;vertical-align: top\">         <b>Programme Award &#8211; Customer Retention Award<\/b>                <\/td>\n<td data-border=\"R\" style=\"border-width: 1px 1px 1px medium;border-style: solid solid solid none;border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentcolor;border-image: initial;text-align: left;padding: 6px;vertical-align: top\"><\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td colspan=\"2\" data-border=\"L\" style=\"border-width: 1px medium 1px 1px;border-style: solid none solid solid;border-color: rgb(0, 0, 0) currentcolor rgb(0, 0, 0) rgb(0, 0, 0);border-image: initial;text-align: left;padding: 6px;vertical-align: top\">         Elderly Care Programme                <\/td>\n<td colspan=\"3\" data-border=\"R\" style=\"border-width: 1px 1px 1px medium;border-style: solid solid solid none;border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentcolor;border-image: initial;text-align: left;padding: 6px;vertical-align: top\"><\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Power Hong Kong Limited                <\/td>\n<td colspan=\"2\" data-border=\"L\" style=\"border-width: 1px medium 1px 1px;border-style: solid none solid solid;border-color: rgb(0, 0, 0) currentcolor rgb(0, 0, 0) rgb(0, 0, 0);border-image: initial;text-align: left;padding: 6px;vertical-align: top\">         Power Connect                <\/td>\n<td colspan=\"3\" data-border=\"R\" style=\"border-width: 1px 1px 1px medium;border-style: solid solid solid none;border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentcolor;border-image: initial;text-align: left;padding: 6px;vertical-align: top\"><\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td colspan=\"2\" data-border=\"L\" style=\"border-width: 1px medium 1px 1px;border-style: solid none solid solid;border-color: rgb(0, 0, 0) currentcolor rgb(0, 0, 0) rgb(0, 0, 0);border-image: initial;text-align: left;padding: 6px;vertical-align: top\">         HKT Commercial SME Customer Retention Programme                <\/td>\n<td colspan=\"3\" data-border=\"R\" style=\"border-width: 1px 1px 1px medium;border-style: solid solid solid none;border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentcolor;border-image: initial;text-align: left;padding: 6px;vertical-align: top\"><\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td colspan=\"2\" data-border=\"L\" style=\"border-width: 1px medium 1px 1px;border-style: solid none solid solid;border-color: rgb(0, 0, 0) currentcolor rgb(0, 0, 0) rgb(0, 0, 0);border-image: initial;text-align: left;padding: 6px;vertical-align: top\">         Experience Diversity, Connect with CARE                <\/td>\n<td colspan=\"3\" data-border=\"R\" style=\"border-width: 1px 1px 1px medium;border-style: solid solid solid none;border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentcolor;border-image: initial;text-align: left;padding: 6px;vertical-align: top\"><\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Cathay                <\/td>\n<td colspan=\"2\" data-border=\"L\" style=\"border-width: 1px medium 1px 1px;border-style: solid none solid solid;border-color: rgb(0, 0, 0) currentcolor rgb(0, 0, 0) rgb(0, 0, 0);border-image: initial;text-align: left;padding: 6px;vertical-align: top\">         Cathay Million Miles Programme                <\/td>\n<td colspan=\"3\" data-border=\"R\" style=\"border-width: 1px 1px 1px medium;border-style: solid solid solid none;border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentcolor;border-image: initial;text-align: left;padding: 6px;vertical-align: top\"><\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"9\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Programme Award &#8211; Digital Transformation Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Smart Mobility: Digital Transformation for Travel Concession Schemes                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Power Hong Kong Limited                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Digital Transformation for Hong Kong &#8216;s Largest Residential Peak Demand Management                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Airport Authority Hong Kong                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Smart Passenger Security Screening System at Hong Kong International Airport                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         China Mobile Hong Kong Company Limited                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         AI+Service                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ngong Ping 360 Limited                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         &#8220;Delight Guests Always&#8221; &#8211; NP360 AI Assistant                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"9\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Programme Award &#8211; Outstanding Customer Service Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Kai Tak and Sung Wong Toi Stations Customer Experience Enhancement                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Hong Kong Fire Services Department                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         &#8220;Old Friends&#8221; Home Visit Scheme                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ngong Ping 360 Limited                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Shining You Customer Service Program- Creating Muslim Friendly Attractions in Hong Kong                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Power Hong Kong Limited                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         CLP Community Watch &amp; Care Service Pilot Programme                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"3\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         H Properties Management (HK) Co. Ltd.                <\/td>\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Happy DNA: Happier Places, Happier People         <\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p> <\/p>\n<table style=\"width: 100%;border: 1px solid rgb(0, 0, 0);border-collapse: collapse;overflow: revert\">\n<tbody>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Programme Award &#8211; People Development Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Hong Kong Fire Services Department                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Greater Bay Area Joint Emergency Response and Rescue Exercise &#8220;Liancheng &#8211; 2025&#8221;                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Airport Authority Hong Kong                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Operation Officer         <\/p>\n<p>         Skill-based Salary Progression Scheme                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Racing Towards Excellence: Retail Succession Programme                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Buddy Scheme for Newly Recruit Station Officer                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Aviation Security Company Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Structured Customer Service Development Programme                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Programme Award &#8211; Service Innovation Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Smart Mobility: Intelligent Crowd Diversion System for Kai Tak Sports Park                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         H Properties Management (HK) Co. Ltd.                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Happy Moment                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         BOC Group Life Assurance Co. Ltd.                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         5+1 Senses @ Service Centre                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Kowloon Motor Bus Co. (1933) Ltd.                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Pet Bus Tour                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         HKT Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Transforming Service Experience &#8211; Wise                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td colspan=\"4\" style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         <b>Programme Award &#8211; Employee Engagement Award<\/b>                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Gold                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         AIA International Limited                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         &#8220;Inside Out&#8221;                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Silver                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         The Hong Kong Jockey Club                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         &#8220;HAPPI-D&#8221; Programme                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Bronze                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Ocean Park Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Village Adventure                <\/td>\n<\/tr>\n<tr style=\"margin: 6px;border: 1px solid rgb(0, 0, 0);text-align: left\">\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Merit                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         MTR Corporation                <\/td>\n<td style=\"border: 1px solid rgb(0, 0, 0);text-align: left;padding: 6px;vertical-align: top\">         Know Our Customer Programme                <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p> <i> This press release is issued by Passion PR Limited on behalf of the Hong Kong Association for Customer Service Excellence.<\/i> <br \/>Hashtag: #HongKongAssociationForServiceExcellence #HKACE <\/p>\n<p>The issuer is solely responsible for the content of this announcement.<\/p>\n<\/p>\n<h4>About Hong Kong Association for Customer Service Excellence (HKACE)<\/h4>\n<p>Hong Kong Association of Customer Service Excellence (HKACE), a non-profit organisation, was established in February 2000 to represent more than 300,000 customer service practitioners in Hong Kong, the number of member companies has almost 50. The 9 founding member organisations are AIA International Limited, Cathay Pacific Airways Limited, Centaline Property Agency Limited, CLP Power Hong Kong Limited, HKT Limited, Hongkong Post, Shell Hong Kong Limited, Standard Chartered Bank (Hong Kong) Limited and The Hong Kong Jockey Club. They are committed to continuously improve themselves, to promote customer service culture with passion, leveraging on members&#8217; synergy and professional expertise. <\/p>\n<p> The Association initiated a multitude of industry awards and programmes over the years, including the &#8220;Customer Service Excellence Award&#8221;, &#8220;Young Service Stars Programme&#8221;, and the &#8220;Quality Customer Service Programme&#8221;. &#8220;Service Appreciation Programme&#8221; was first launched in 2013 to foster service appreciation culture. The Association aims to facilitate the sharing of managerial experiences among member organizations, encourage innovation, and elevate the competitiveness of Hong Kong&#8217;s service sector by rewarding high levels of customer service. <\/p>\n<p> <b>About Customer Service Excellence Award<\/b> <\/p>\n<p> In line with the mission to promote customer service excellence among members, the HKACE introduced the Customer Service Excellence Award program in 2001 with an aim of motivating customer service staff, recognizing outstanding performers and promoting a customer service culture with member companies. <\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/track.media-outreach.com\/index.php\/WebView\/465145\/510435\" alt=\"\" width=\"1\" height=\"1\" style=\"width:1px;height:1px;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>HONG KONG SAR &#8211; Media OutReach Newswire &#8211; 15 May 2026 &#8211; The Hong Kong Association for Customer Service Excellence (HKACE) hosted the HKACE Customer Service Excellence Award Presentation Ceremony cum 26th Anniversary Celebration Luncheon last week at The Regent Hotel Hong Kong. Over 100 awards were presented to recognize outstanding customer service practitioners, with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":24725,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[852],"tags":[],"class_list":["post-24724","post","type-post","status-publish","format-standard","has-post-thumbnail","category-media-outreach"],"_links":{"self":[{"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/posts\/24724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/comments?post=24724"}],"version-history":[{"count":0,"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/posts\/24724\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/media\/24725"}],"wp:attachment":[{"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/media?parent=24724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/categories?post=24724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/champameuanglao.com\/la\/wp-json\/wp\/v2\/tags?post=24724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}